Decision Console

State *

The thing being judged — text, or JSON like {"ticket": "…"}.

Support ticket #4411 (customer tier: gold, opened 2 h ago): "My card was charged twice for one order and I want one of the charges refunded today. If this isn't sorted by end of day I'm calling my bank."

Instructions & options (request-level prompt, thinking)

You are the triage assistant for a small online shop. Judge only from the ticket text — do not invent facts. If the evidence is thin, prefer the safer / less costly option. Enable thinking (chat_template_kwargs.enable_thinking)

Question (yes/no)

Instructions * Does this customer need a reply within the hour?